Grow your business · Add-on to Customer Account Portal
Customer Help Desk
When an order, a delivery or a service goes wrong, your customers say so in their portal, and the right manager takes it from there.
How it works
Raised, routed, resolved.
We link it to the tools you already use.
01
Raised in the portal
Your customer reports a delivery, fulfillment, service, returns or billing issue from their portal on your website.
02
Sent to the right manager
Each request goes by email to the person on your team who handles that type of issue.
03
Updated until resolved
Your managers sign in to the Help Desk in their Vistamere account and post each step. Your customer gets an email each time their request is updated, and sees it in their portal.
Made for your business. We tailor the request form to your business: your own issue types, questions and details. Delivery, Fulfillment, Service, Returns and Billing are the starting set.
- Customers raise issues from their portal on your website. Default types: Delivery, Fulfillment, Service, Returns and Billing
- We tailor the request form to your business: your own issue types, questions and details.
- Each request goes to the right manager by email, based on the issue type
- Your managers handle every issue in a Help Desk on their Vistamere account, with their own manager access
- Post the steps being taken and change the status: New, In progress, Resolved
- Your customer gets an email each time their request is updated, and sees every update in their portal
- Includes up to 5 managers, then $50/mo each
Where it fits
Customer accounts, step by step.
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