Process
Six steps, with your approval at each one.
A clear sequence from first conversation to monthly care, so you always know what happens next and what we need from you.
The six steps
Discover
A short call or form about your business, customers and goals.
From you: Your goals, current site (if any) and examples you like.
Plan
A written page plan and a fixed price for your approval.
From you: Approval of the plan and price.
Design & build
Your design is built mobile-first, with search basics and forms in place.
From you: Your logo, photos and words, or answers to our short questionnaire.
Review
You review a private preview. We make the agreed changes.
From you: Feedback within 5 business days of each preview, with 1 round of changes before launch.
Launch
Final checks on every device, then your domain goes live.
From you: Access to your domain, or we help you buy one in your name.
Care
Hosting, updates, backups and monthly change time keep the site current.
From you: Send change requests whenever you need them.
During care
After launch.
Monthly care keeps your site current and secure.
Changes made quickly
Up to 30 minutes of changes a month is included with Website Care, done within 3 business days. Work beyond a plan is quoted before it starts.
Your site is watched every day
Uptime is checked every minute with follow-up, and security updates, backups and broken links are looked after as part of Website Care.
Every change is checked before it goes live
Updates are reviewed on phone, tablet and desktop, and links and forms are tested before your visitors see them.
Reports you can read
A short, plain-English report each month: who visited, how they found you, and what we suggest next.
Flat prices, shown up front
One package covers your website, hosting, updates and monthly changes, and your prices stay the same for 12 months.
You own what matters
Your domain is in your name, and your words, photos and analytics data are yours from day one. We build and host your site on our hosting, so there are no hosting logins to manage. Ask for your complete source code and files any time; we deliver them within 5–7 business days. They're yours to use however you like.
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